1.Privacy Policy
Last Updated: September 2026
Website: www.islandtouch.shop
Operated by: Island Touch
1. Information We Collect
When you interact with our website or create an account, we collect the following personal information:
* Account & Contact Data: Your name, email address (islandtouch21@gmail.com), phone number, shipping address, and billing address when you register an account or complete an order.
* Transaction Details: Records of products purchased, order history, and payment status
* Technical Information: Standard log details automatically collected by our hosting platform (Odoo), including IP address, browser type, and device information to maintain site security and functionality.
2. Payment Processing
All online transactions are processed through our third-party payment aggregator, Razor pay
* We do not collect, store, or view your sensitive financial details, credit/debit card numbers, CVVs, or UPI PINs.
* All payment processing complies with Razor pay’s security standards and RBI regulations. You can review Razor pay's privacy practices on their official website.
3. How We Use Your Information
We use your information solely for legitimate business operations:
* To create, manage, and maintain your customer account.
* To process, pack, and fulfill your orders for herbal foods and handicrafts.
* To communicate order confirmations, shipment tracking, and customer support updates.
* To detect and prevent fraud or unauthorized transactions.
4. Third-Party Tracking & Data Sharing
* No Third-Party Ad Trackers: We do not sell, rent, or trade your personal information to third-party advertisers or data brokers.
Service Providers: Your address and contact number are shared strictly with necessary operational partners (e.g., our shipping and courier partners) to deliver your parcels.
5. Data Storage & Security
Your saved account information is stored securely on our Odoo database using standard encryption and access controls. While no electronic transmission is 100% secure, we implement industry-standard safeguards to prevent unauthorized access, alteration, or disclosure.
6. Your Rights
As a customer based in India, you have the right to:
* Access, review, or update your saved profile and address details by logging into your account.
* Request the deletion or deactivation of your account and associated personal data, subject to legal record-keeping requirements.
2. return and exchange policy
Last Updated: September 2026
Website: www.islandtouch.shop
At Island Touch, we take pride in the quality and authenticity of our natural herbal food products and handcrafted goods. Due to the nature of our products, please read our return guidelines carefully before placing an order.
1. Perishable & Opened Items (Strict No-Return Policy)
* Food & Herbal Products: For health, hygiene, and food safety reasons, all food and herbal items are strictly non-returnable once opened or if the outer safety seal has been tampered with.
3. Return Shipping Costs
Customer Responsibility: The customer is responsible for arranging and paying the shipping costs for sending the eligible item back to our facility for inspection. Return shipping fees are non-refundable.
* We recommend using a trackable courier service, as we cannot be held responsible for packages lost in return transit.
3. Refund Policy (Replacement-Only Policy)
Last Updated: September 2026
Website: www.islandtouch.shop
Island Touch operates on a strict replacement-only policy. We do not issue monetary refunds to bank accounts, credit cards, or digital wallets once an order has been placed and fulfilled.
1. No Monetary Refunds
* Replacement Only: In any event where an order issue is approved (such as verified transit damage, missing items, or manufacturing defects in handicrafts), we will dispatch an identical replacement of the product.
* We do not provide cash, UPI, or card refunds for change-of-mind purchases, uncollected parcels, or opened food items.
2. Inspection & Exchange Timeline
* Once your returned item arrives at our warehouse, our team will inspect it within 2 to 3 business days to confirm the seal is unopened and undamaged.
* Upon passing inspection, your replacement order will be processed and dispatched within 3 to 5 business days. You will receive an updated courier tracking link via email or SMS.
3. Out-of-Stock Exceptions
If a verified defective or damaged item cannot be replaced because it is out of stock or discontinued:
We will issue store credit of equivalent value for your next purchase on
* If store credit cannot be utilized, an exception will be reviewed by management to initiate a direct reversal via Razor pay back to your original payment method within 5 to 7 business days.
4. Cancellations
* Once a tracking ID has been generated or the order has shipped, it cannot be cancelled or refunded.
5. Need Assistance?
For any order-related inquiries or exchange requests, please contact:
* Support Email: islandtouch21@gmail.com